New customer but can not make or receive mobile calls

Forum|Forum|9 months ago
November 25, 2025
1 reply
63 views

New ID customer, changed from Vodafone (no problems). Received SIM card, all worked except unable to send or receive mobile calls (can call on WhatsApp). Did everything ID requested on the help line (over a few days). Finally t inform the handset was the problem? Bought new phone, same problem, requested I get a replacment sim, put the new sim in and same problem! I just don’t know what to do.

Lamiya C

iD Mobile Employee

Hi @Ginger53 ,

I can imagine how frustrating this must be, especially after trying everything and even getting a new phone and SIM. That’s definitely not the experience we want for you.

I can imagine how frustrating this must be, especially after trying everything! If WhatsApp calls work but regular calls don’t, it’s likely a network setting issue rather than your phone or SIM.
Here are a few quick checks:

-Make sure your phone’s network mode is set to 4G/3G/2G (Auto).
-Check your APN settings are set to iD Mobile (you can find these on our website).
-Ensure call barring/forwarding isn’t switched on.
-Try making a call in a different location to rule out coverage issues.
-If possible, test your SIM in another phone to confirm.

If you’ve tried these and it’s still not working, please reach out via Facebook or Instagram, Live Chat, our Community, or email us at socialqueries@idmobile.co.uk with your details. We’ll investigate and get this sorted for you.

Lamiya

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