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Fmc131
Community Member
September 16, 2026

new phone not recognising network - previous esim

  • September 16, 2026
  • 1 reply
  • 19 views

I have recently transferred to ID mobile and activated the eSIM. I have just got a new phone and it isn’t recognising the eSIM. Also the previous QR code that I got has expired. Can I request a new QR code please? 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 18, 2026

    Hi ​@Fmc131,

     

    I'm sorry to hear you're having trouble getting your eSIM working on your new phone.

     

    As your previous QR code has expired and you'll need a new eSIM issued for the new device, please contact our Customer Service Team via Live Chat for assistance: https://www.idmobile.co.uk/live-chat

     

    They'll be able to complete the required security checks and assist with getting a replacement eSIM set up on your new phone.

     

    Regards,

     

    Gemma M
     The iD Mobile Social Media Team

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