Hu ​@Sillyperson,

We're sorry to hear you're having trouble getting your SIM to work in your new phone.

Please try the following:

• Restart your phone.
• Remove the SIM and carefully reinsert it, making sure it's seated correctly in the SIM tray.
• Check for any dust or debris in the SIM tray.
• Ensure your phone is unlocked and compatible with the iD Mobile network.
• Make sure your phone's software is up to date.
• Perform a network settings reset.
• If possible, try your SIM in another phone, or another SIM in your new phone, to help determine whether the issue is with the SIM or the handset.

If you've tried all of the above and it's still not working, please contact our Customer Service team via Live Chat so they can run further checks on your SIM and arrange a replacement if needed.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team