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Question

New sim card no mobile service

  • August 12, 2026
  • 1 reply
  • 11 views

I have just received my new SIM card. I have inserted it into my iPhone and the mobile data is working but I have no phone service to make calls and texts. I haven’t yet had the chance to transfer my old number so I thought I’d have a random number at this time. But it doesn’t seem so. I can’t log in to the app as I have no ID phone number. My phone is only showing my old number in settings. I don’t know what to do as ideally I would be able to use my PAC code and start the mobile number transfer once I can log in to the app….But I can’t. So frustrating. 

1 reply

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  • iD Mobile Employee
  • August 15, 2026

Hi ​@Beth.m.s 

 

Thank you for getting in touch with us. 

 

I'm sorry to hear you're having trouble with your new SIM.

If mobile data is working but you're unable to make calls or send texts, it sounds like the SIM is active but may not have been fully provisioned yet. The number shown in your iPhone settings can sometimes continue to display your old number and isn't always an indication that the new SIM hasn't activated correctly.

 

Please send us a private message via our socials (Facebook or Instagram) so that we can look into this issue for you.

 

Thank you,

 

Zandile M

The iD Mobile Team