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Community Member
Stella12
Community Member
August 6, 2026
Question

new unlimited plan no longer working

I have just purchased an unlimited data/calls/texts plan. I have placed the sim card into a mobile router.  It worked perfectly for 3 days but now I can no longer connect to it.

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
August 7, 2026

Hi ​@Stella12 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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