Hi ​@Matthewid,

Thanks for providing your postcode. I’ve checked the coverage for IV10 8SE, and there are currently no reported network issues or outages in the area. There is some congestion showing, although this shouldn’t have a major impact on your overall service.

As you’re experiencing very little signal, please try the following:

• Restart your phone and allow it a few minutes to reconnect to the network.
• Switch Airplane/Flight mode on for around 30 seconds, then turn it off again.
• Make sure Network Selection is set to Automatic in your phone’s mobile network settings.
• Check that your phone is set to use 4G/5G automatically, rather than being locked to a particular network type.
• If possible, try your SIM in another compatible phone. This can help establish whether the problem is with the SIM/network or the handset.
• If the problem mainly occurs indoors, try enabling Wi-Fi Calling if your handset supports it.

If you continue to have consistently poor service after trying these steps, please contact our Live Chat team so they can investigate the connection in more detail and discuss your options with you, including cancellation if necessary.

Regards,

Gemma M

The iD Mobile Social Media Team