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Carl Jennings
Active Contributor
Carl Jennings
Active Contributor
March 13, 2026
Solved

No 4g signal at all within 4 miles of my house.

  • March 13, 2026
  • 13 replies
  • 228 views

Since December 2025 I had very little signal in my house to the point where I was having to move rooms to make calls or search online. In January after trying all the suggested fixes I went to Currys and they ordered a new sim card for me. Unfortunately this was no better and recently (for the last 3 days) I have had no signal at all and my phone says emergency calls only. I visited Currys again and I didn't get a signal on my phone until I was 4 miles away from my house. This is unacceptable and when I got to Currys I was told it was probably due to the merger with Vodafone Three due to high network traffic or possibly my nearest mast/tower has been turned off. Please help or find me a solution that doesn't involve switching providers. 

    Best answer by Michael Z

    Hi ​@Carl Jennings 

     

    I’m sorry to hear that you have been experiencing signal issues since December.

    Could you please provide your postcode so I can check the coverage in your area? If necessary, we can then escalate the matter to our technical team for further investigation.

     

    Michael Z

    13 replies

    Show previous replies
    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 4, 2026

    Hi ​@eric12345,

     

    Thanks for getting in touch.

     

    How you leave iD Mobile depends on whether you'd like to keep your number.

     

    If you're moving to another network and want to keep your number, simply request a PAC code and give it to your new provider. Once the number transfer completes, your iD Mobile account will automatically close. If you don't want to keep your number, you'll need to contact our customer service team and request that the account be disconnected.

     

    We would not recommend cancelling your Direct Debit yourself. Doing so could result in any final bills remaining unpaid and may lead to additional charges or collections activity.

     

    If you're nearing the end of your contract, your agreement doesn't automatically end, so you'll still need to either transfer your number away or request a disconnection.

     

    If you'd like assistance with either option, please contact our Live Chat team: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    eric12345
    Active Contributor
    June 4, 2026

    Hi Gemma, so if I was to leave woth existing time remaining on my contract will I incur a charge to leaving early?

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 5, 2026

    Hi ​@eric12345,

     

    Thanks for your response.

     

    Yes, if you leave before the end of your minimum contract term, an early termination charge may apply.

     

    The amount would depend on how much time is remaining on your contract, as the charge is calculated based on the remaining months left to run.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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