No 5g

Forum|Forum|1 year ago
May 20, 2025
5 replies
261 views

Hi, a bit convoluted but simple in the end - I think.

I got a new phone on idmobile with a 100gb SIM. I put the SIM in my old phone and gave it to my daughter as her O2 contract was up. I have my old SIM in my new phone, my contract is up in June and I plan to go for a SIM only upgrade on my contract. Do I will have my new phone with my old number on my new SIM, my daughter will have my old phone with the SIM that came with the new phone. I hope that kind of makes sense.

The issue is, the new SIM is not giving 5g on my old phone only 4g. I know that the phone with an idmobile SIM works 5g as when I was using that phone with my current idmobile SIM it worked fine.

Why would the new SIM not give 5g?

I've been through all the settings on the phone and they are correct.

I’ve also checked for coverage.

Best answer by Peter55

Hi, thank you for your replies.

The issue has resolved itself by itself.

For info.

The phone is capable of 5g. I was getting 900mb+ (live less than 100m from a mast) when I was using it with a different idmobile SIM. So, yep area covered by 5g.

Not sure what happened. Maybe it just took a little while to sign in to 5g.

Anyway, thank you for your help.

MZone

Platinum  Contributor

Have you tried putting the new SIM in the new phone to see if it gets 5G. Then you would know if it’s an issue with the settings on the handset.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Siân W

iD Mobile Employee

Hi @Peter55 can I ask what handsets you are using?

Do you know if 5G is available in your area? You can check this here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network

Thanks!

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P