No audio reaching called nbr

Forum|Forum|1 year ago
August 26, 2025
5 replies
42 views

My wife and I are both with iD mobile, when we phone our local vet we can hear them answer, but they cannot hear us. The same issue occurs using WiFi and 4g/5g. But when we are out of the area and using mobile transmitter, we have no issue. We can communicate ok with a landline, so clearly it's a mobile issue. My wife and I have different Samsung phones with same issue. We are at a loss with ideas.

This topic has been closed for replies.

Tyler C

iD Mobile Employee

Hey there @ian57, sorry to hear that. Is the issue only with this number for the vets, or other numbers too?

Thanks,

Tyler

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I

ian57Author

New Contributor

As far as we know, only the vets phone number.

Tyler C

iD Mobile Employee

Hey there @ian57, sorry to hear that. If the issue is only with them, I’d recommend asking them if they have any issues their end, as it’d be odd for an issue our end to be causing issues one with one phone number, especially if it lets you call/answer.

If they cannot provide any further information, please let us know so we can investigate further.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

I

ian57Author

New Contributor

We have no more information. So we'll call vet whilst in their reception to investigate. But that won't be for a while, so in the meantime close this thread. Thanks