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Community Member
Ngaireee
Community Member
Jul 30, 2026 2:04 PM UTC

No call service

I don’t have service at my house in London. This is a problem as I have to be on call and receiving calls for my work. Please can you help

2 replies

iD Mobile Employee
Michael Z
iD Mobile Employee
Aug 2, 2026 3:28 PM UTC

Hi ​@Ngaireee ,

 

I'm sorry to hear that. We'll look into this for you.

Could you please provide the postcode for your area so I can check coverage, along with the make and model of your phone so I can provide troubleshooting steps?

 

-Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Anneline M
iD Mobile Employee
Anneline M
iD Mobile Employee
Aug 7, 2026 1:28 PM UTC

Hi ​@Ngaireee, 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

 

Anneline

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