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New Contributor
March 20, 2026
Question

no connection anywhere

  • March 20, 2026
  • 5 replies
  • 73 views

No matter where I am I seem to have no service at all, and it doesn’t let me call anybody, had the phone a few months and nothing has changed? Anyone know why?

    5 replies

    iD Mobile Employee
    March 20, 2026

    Hi ​@Lukejones 

     

    Sorry to hear that.

    Could you please let me know the make and model of your phone so I can provide appropriate troubleshooting steps? Also, kindly share your postcode so I can check the signal coverage in your area and surrounding locations.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    LukejonesAuthor
    New Contributor
    March 21, 2026

    Hi, I have an iPhone 16 pro max and my postcode is SG5 

    iD Mobile Employee
    March 21, 2026

    Hi ​@Lukejones 

     

    Thank you for the information.

     

    Could you please try the troubleshooting steps below:

     

    Manually connect to the iD Mobile network (Apple):

    Go to Settings

    Tap Mobile Service

    Tap Network Selection

    Turn off Automatic

    Select iD Mobile

    Return to the home screen

    Wait a few minutes and test your service again

     

    Mobile Network Reset (Apple):

     

    Go to Settings

    Tap General

    Tap Transfer or Reset iPhone

    Tap Reset

    Select Reset Network Settings

    Confirm the reset

    Return to the home screen

    Restart your phone

    Please let us know how you get on after trying these steps.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    LukejonesAuthor
    New Contributor
    March 23, 2026

    Hi, I tried the bottom one and it didn’t work, the top one I couldn’t find network selection 

    iD Mobile Employee
    March 23, 2026

    Hi ​@Lukejones 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

     

    Michael Z

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.