Hi ​@HalloumiHero 

Thank you for reaching out to us please accept my apologies for any inconvenience caused to you .
Please confirm if your services are still affected and if you had a mobile transfer done recently,

Thanks,
Hosai 

Yes. Still no reception. The only thing that has changed since the last time I was a customer is that I have a more modern iPhone 16+. 

Hi ​@HalloumiHero,

We're sorry to hear about the issues you've been experiencing with your coverage.
 
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
 
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage
 
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
  
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team