Hi ​@adriancharris, 

Thank you for reaching out, and we're sorry to hear that you're experiencing ongoing coverage issues in your area. We understand how frustrating it can be when the real-world experience does not match what is shown on the coverage checker.

Having checked your query, we appreciate you’ve confirmed that your handset works correctly in other areas, which helps rule out a device fault. We would still recommend completing the following troubleshooting steps to ensure your phone is fully optimised on the network:

• Restart your handset
• Toggle Airplane Mode on for 60 seconds, then switch it off
• Ensure network mode is set to 4G/5G Auto (or 4G only for testing)
• Manually select the network:
  • Go to Settings > Mobile Network > Network Operators
  • Turn off automatic selection and wait for networks to appear
  • Select the available iD Mobile/Three network manually
  • Re-enable automatic selection afterwards
• Reset network settings:
  • iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
  • Android: Settings > System > Reset > Reset Mobile Network Settings
• Ensure your handset software is fully up to date

If possible, we would also recommend testing your SIM in a different compatible handset to confirm whether the behaviour remains the same.

If the issue continues after trying the above steps, please contact us via Live Chat or send us a direct message on social media, and our team will be able to investigate further and explore the available options with you.

Owethu