Hi ​@Sebastian Sidyk,

We're sorry to hear about the issues you've been experiencing with your coverage.
 
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
 
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
 
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
 
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team

These are long stretches of road, so I can't just type in postcodes like that—I don't even know what the exact postcodes are there. Besides, as I said, this has been going on for a while now, so you should know if you're carrying out any maintenance work or something like that in those areas. I travel all over the place and I don't have any issues anywhere else in the country; the problem is strictly on the sections I mentioned. These stretches are dozens of miles long, so how am I supposed to check coverage by postcode? On top of that, I haven't changed my phone—I've had the same one for two or three years, and this issue wasn't happening before. So something has clearly changed there, and I have no idea why."

Hi ​@Sebastian Sidyk,

Sorry to hear you've been experiencing issues with your signal on those specific stretches of road. I understand it's frustrating, especially since it's been ongoing and you're familiar with the areas. I want to assure you that ID Mobile strives to provide the best coverage possible, but I must mention that 100% coverage isn't guaranteed. 

It's possible that the areas you're referring to have fewer signal towers or are experiencing maintenance work, which might be impacting your signal. Additionally, it's worth noting that some areas may not have 5G coverage yet, and this could be contributing to the issue. 

As a troubleshooting step, could you please check your phone settings and switch from 5G to 4G if it's currently set to 5G? This might help improve your signal. If you're still experiencing difficulties after trying this, please don't hesitate to reach out, and I'll do my best to assist you further.

~ Tashnieka