Hi ​@LiggettJ, 

We’re sorry to hear that you have been experiencing poor coverage and dead zones since joining iD Mobile, especially as the coverage checker previously showed good service in your area. We completely understand how frustrating it must be having to leave your street just to make or receive calls.

Before discussing further options, please try the following troubleshooting steps as these can often help improve signal stability and connectivity:

• Restart the handset regularly to refresh the network connection
• Turn Airplane Mode ON for 60 seconds, then OFF again
• Ensure the handset software is fully up to date
• Try setting the handset to 4G manually instead of 5G:
  • iPhone:
    • Settings > Mobile Data > Mobile Data Options > Voice & Data > 4G
  • Android:
    • Settings > Mobile Networks > Preferred Network Type > 4G/LTE
• Ensure Wi-Fi Calling is enabled if you have access to broadband/Wi-Fi at home
• Reset the network settings on the handset
• Test the SIM in another handset if possible

Please also check whether:

• The issue happens indoors only or outdoors as well
• The problem occurs in multiple locations or mainly around your home area

If the troubleshooting does not improve the service, please contact us via Live Chat or send us a direct message through our social media platforms so that we can investigate the coverage further and discuss the options available to you.

Owethu