Hi ​@Jxmie2610.

I’m sorry to hear you’re having issues with service in your new area. I completely understand how frustrating this must be.

Please use the following link to check the coverage in your area:https://www.idmobile.co.uk/help-and-advice/coverage

You can also try the following troubleshooting steps:

Remove and reinsert your SIM card
Try your SIM in another handset (if available)

This will help determine whether the issue is related to the handset or the SIM card itself.

If the issue continues after these checks, please get in touch with us via Live Chat; https://www.idmobile.co.uk/live-chat so we can investigate further and support you.

~Marquerita

I’ve tried all these steps and I also get nothing in Clitheroe. It’s like a black hole for id mobile, ridiculous 

Hi ​@Cp232424,

Thanks for getting in touch and I am so sorry to hear of the issues regarding your coverage. 

Please could you share your full postcode so that I can check the coverage for your area. 

Regards,

Gemma M

The iD Mobile Social Media Team

BB7 2JT

Hi ​@Cp232424,

I have checked the coverage for your area, and can see that there are some issues. 

I have sent you a private message so that we can look into getting this resolved. To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team