Hi ​@Crutter 

Thank you for getting in touch with us. 

I am so sorry that you are experiencing coverage issues.

Upon checking your area, I can confirm that there is currently planned network maintenance taking place, which is affecting service in your location. As a result, network coverage is currently limited both indoors and outdoors, which is why you are seeing "No Service" on your device.

The planned work is expected to be completed by 11/09/2026 at 7:00 PM. Our technical team is aware of the issue and is working to restore normal service as quickly as possible.

In the meantime, you can check the coverage in your area using the link below:
https://www.idmobile.co.uk/help-and-advice/coverage

You may also find it helpful to try the following steps:

Reinsert your SIM card
Try your SIM in another phone
This will help determine whether the issue is related to your handset or the SIM card.

For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.

For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.

Thank you,

Zandile M

The iD Mobile Team