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Community Member
saffah
Community Member
September 28, 2026

no data

my data isn’t working and i’ve just switched and it’s not been working at all. my business is on my phone so this is very inconvenient 

2 replies

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
September 29, 2026

Hi ​@saffah,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Gemma M
iD Mobile Employee
Gemma M
iD Mobile Employee
September 29, 2026

Hi ​@saffah,

 

For Android:

  1. Open Settings
  2. Tap General Management
  3. Tap Reset
  4. Select Reset network settings

 

For iPhone:

  • Go to Settings
  • Tap Phone
  • Tap My Number
  • Delete the old number
  • Enter the new/current number
  • Tap Save


Then follow these steps to refresh iMessage:

  1. Go to Settings
  2. Tap Messages
  3. Turn iMessage OFF
  4. Go to Settings > General
  5. Tap Reset
  6. Choose Reset Network Settings
  7. Once your iPhone restarts, go back to Settings
  8. Tap Messages
  9. Turn iMessage ON again


Your iPhone should now recognise the SIM and verify your number to get it working again.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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