Question

No data and v poor voice connection Henley-on-Thames

Forum|Forum|3 months ago
September 26, 2025
3 replies
58 views

SteveBlandy
New Contributor

Ever since I changed to iD Mobile I have experienced poor connection in town - data non existent, voice poor. Last weekend it was impossible to speak on phone calls. Ok, the town was very busy then with lots of visitors (illuminated boat parade) but I never had this problem with BT. And yet the coverage map claims "excellent 4G" - which it plainly isn't.

For example see a town centre postcode RG9 2BA (the Waitrose store).

I have no trouble when elsewhere (e.g. Reading or London) so it's not the phone.

Is there some way to get this improved? For me right now the network is useless to me and I will switch when my contract is ending.

S

SteveBlandy
Author
New Contributor
Forum|Forum|3 months ago
September 26, 2025

OK, I have had a call-back from ID Mobile. They are sending me a new SIM to try, we will see if that improves reception.

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+19

Siân W
iD Mobile Employee
Forum|Forum|3 months ago
September 27, 2025

Hi @SteveBlandy We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. Unfortunately from time to time, as with any technology, sometimes things don’t work as they should or need updating. We completely understand this isn’t ideal, and are very sorry this happened to you.

We're sorry for any disruption this may cause and will add any further updates here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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S

SteveBlandy
Author
New Contributor
Forum|Forum|2 months ago
November 1, 2025

So, it turns out the call from “support” was a scam - elsewhere mentioned, calls from ‘Jason’ are not genuine. This is currently being investigated by iDmobile fraud team.