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Question

No Data available in Sicily on UK network

  • June 16, 2026
  • 1 reply
  • 5 views
P
Community Member

I AM LOOKING FOR SOME HELP I HAVE UNLIMITED DATA IN THE UK ARRIVED IN SICILY TODAY ANDHVE BEEN TOLD IM OVER MY DATA USAGE AMDJAVE USED 2G

 

HOW TO I ACCESS MY DATA HERE OR.DOES AMYONE.KNOW WHAT IM DOUNG WRONG? 

THANKS IN ADVANCE , IM ON MY HONEYMOON AND WOULD SO.LIKE TO GET THIS SORTED! NEDD THE SAT NAV

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • June 17, 2026

    Hi ​@PESKYDAVE57 ,

     

    Thanks for getting in touch. I'm sorry you're experiencing issues while roaming in Italy.

    Could you please try manually connecting to one of our available network partners, 3 ITA or Wind, by following the steps below?

    For Apple devices


    Open Settings
    Tap Mobile Service (or Mobile Data)
    Select Network Selection
    Turn Automatic network selection off
    Wait for the list of available networks to load
    Select 3 ITA or Wind
    Wait a few minutes for the connection to establish
    Test your calls, texts, and data services again


    For Android devices


    Swipe down from the top of the screen and tap the Settings icon
    Tap Connections
    Select Mobile Networks
    Turn Select Automatically off
    Wait for the available networks to appear
    Select 3 ITA or Wind
    Allow a few minutes for the device to register on the network
    Test your calls, texts, and data services again

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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