Community Member

no data coverage as soon as i leave my house

2 replies
18 views

Hi I am messaging to ask why I can not get any mobile coverage on my data when I leave my house. I getting sick of this now.. I cannot use this phone for work as I can’t make any calls or access any internet as soon as I leave a wifi connection. I need this sorting ASAP or I will be leaving

Geluk

Silver Contributor

Have you ensured DATA ROAMING is turned on, on your phone?

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Gemma M

iD Mobile Employee

Hi @Benhall88,

I'm sorry to hear you're having these issues.

Please try the following troubleshooting steps:

Turn Airplane Mode on for 30 seconds, then turn it off again.
Restart your phone.
Check that Mobile Data is switched on.
Make sure Network Selection is set to Automatic.
Reset your network settings.
Remove and reinsert your SIM if you're using a physical SIM.
If possible, try your SIM in another handset to see if the issue follows the SIM or stays with the phone.
Check that there are no outages or coverage issues in your area using our coverage checker: https://www.idmobile.co.uk/help-and-support/coverage-checker

If you've tried all of the above and are still unable to make calls or use data away from Wi-Fi, please let us know:

Your postcode
The make and model of your phone
Whether texts are working

For your security, please don't post any personal or account information such as your mobile number, account number, email address, or payment details, as this is a public forum.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.