no data even though phone shows 4g

Forum|Forum|1 year ago
August 31, 2025
23 replies
457 views

In the town of Llandrindod Wells my phone shows 4g, but data does not work, WhatsApp, Snapchat, all social media, internet doesn’t work.

Is the network overloaded all the time?

I’m on iPhone 11 on IOS18.5, but have friends with iPhone 12 and Samsung with the same issues.

I’ve tried all the LTE, restarting, airplane mode, switching between networks and back again… nothing seems to improve the situation, if it continues I’ll have to switch network,

Show previous replies

Owethu M

iD Mobile Employee

Hi @DRH80,

We’re very sorry to hear that the issue is still ongoing, especially as the service previously worked well in both locations and the coverage checker currently shows strong 4G coverage in the area.

We completely understand how frustrating this must be, particularly as the issue is now significantly affecting your ability to use mobile data and messaging services both at home and at work.

In the meantime, we would also recommend manually setting the handset to 4G/LTE only, as this can sometimes improve connection stability where coverage is fluctuating.

For iPhone:

Settings
Mobile Data
Mobile Data Options
Voice & Data
Select 4G

For Android:

Settings
Mobile Networks / Connections
Preferred Network Type
Select 4G/LTE

As the troubleshooting steps have not improved the service and the issue appears to be location-specific despite the expected coverage levels, we would recommend contacting our Live Chat Team so that the issue can be investigated further in more detail and, if required, raised with the relevant network team for review.

Owethu

D

DRH80

Active Contributor

Thank you for the suggestion - I have tried this previously, my phone is already set to 4G only, but it doesn’t make any difference. I’ll speak to the Live Chat Team.