no data or service when out.. Samsung s23 fe

Forum|Forum|1 month ago
July 28, 2026
3 replies
23 views

I’ve had a samsung s23 fe contract for 18months already, it’s has unlimited everything and is for my child . It never seems to have service and the data never works when my child is outside, only works with wifi in the house. Tried resetting and all the advised things and still have the same problem. I have my own contract also, an iphone SE which works fine, how does that happen when its the same network? Its a physical sim.

Gemma M

iD Mobile Employee

Hi @snowflake1986,

Sorry to hear your child has been experiencing these issues, especially if they've been ongoing for some time.

Although both phones are on the same network, differences in handset settings, software, SIM cards or even a fault with the device itself can sometimes affect how well the service works.

If you haven't already done so, please try the following on the Samsung S23 FE:

Restart the phone.
Make sure Mobile Data is turned on.
Check that Airplane Mode is turned off.
Ensure the phone is running the latest software version.
Reset the network settings by going to Settings > General Management > Reset > Reset Mobile Network Settings (wording may vary slightly).
Remove the SIM, wait a minute, then reinsert it and restart the phone.
Check that the preferred network mode is set to 5G/4G/3G/2G (Auto Connect).
Test the SIM in another handset, if possible, and see whether the issue follows the SIM or stays with the phone.

If the problem continues after trying the above steps, we'd recommend contacting our Customer Service Team via Live Chat so they can run some checks and arrange a replacement SIM for testing: https://www.idmobile.co.uk/live-chat

A replacement SIM is often a useful next step when troubleshooting intermittent signal or data issues, particularly if other devices on the account are working as expected.

Regards,

Gemma M

The iD Mobile Social Media Team

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S

snowflake1986Author

New Contributor

Thank you, I will try the above. I have just ordered an upgrade for that phone as the contract is out but would like to sort that issue beforehand as it will be the same Simcard that is used in the new phone, also a Samsung.

Z

Zandile M

iD Mobile Employee

Hi @snowflake1986

Thank you for the update. That sounds like a good idea. As you'll be using the same SIM card in your new Samsung phone, it's best to get the activation issue resolved before the upgrade arrives to ensure everything transfers over smoothly.

Please try the steps above and let us know if the steps worked.

Thank you,

Zandile M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.