Hi,
I am having issues with my network and it’s been going on all day. My internet keeps cutting off and I can’t make or receive calls either. My payments are up to date and I haven’t missed any. When I use the coverage checker on the website it says there are no reported issues. I’ve restarted my phone and turned airplane mode on and off, but it’s still not resolved the issue.
Hi
Thank you for getting in touch, and I’m sorry to hear you’ve been experiencing network issues throughout the day.
I understand how frustrating this must be, especially as your payments are up to date and you’ve already completed the recommended troubleshooting steps.
You can also check the coverage in your area using the following link:
https://www.idmobile.co.uk/help-and-advice/coverage
Additionally, you may want to try the following steps:
For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.
For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.
Thank you,
Zandile m
The iD Mobile Team
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