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no Internet

  • May 23, 2026
  • 1 reply
  • 4 views
G
Community Member

Both of my kids phones will not work outside of the house or less on Wi-Fi despite there being an Internet they still cannot ring me or text me or receive anything it says that there’s no Internet on their phone yet on their contract there is no Internet left

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • May 24, 2026

Hi ​@Gigaclear,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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