Hi ​@Dexter-Bella 

We're sorry to hear about the issues you've been experiencing with your coverage.
 
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
 
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
 
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
  
They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Thank you,

Zandile M

The iD Mobile Team

I have tried all of the above, I have no WiFi at home at the moment so need to rely on my data but it just comes up with no connection conect to wifi. I am getno data at all. If this continues can I return my phone & cancel my contract even though I have already transferred my number over ? Am happy to stay if it can be sorted but am not getting the data I am paying for very frustrating.

Hi ​@Dexter-Bella,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks, 

Anneline

Have replied to your message thanks

Hi ​@Dexter-Bella.

Thank you for the update. Should you require any further assistance, please feel free to contact us directly on;

Live Chat: https://www.idmobile.co.uk/live-chat
Social media (Facebook or Instagram)
Email: socialqueries@idmobile.co.uk

Thanks,

Marquerita

The iD Mobile Team