New Contributor

Question

No internet abroad, data issues

3 replies
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My internet stopped working when I landed in Germany and this hasn’t happened before whilst travelling. I’ve tried all advice and unfortunately with no success resulting in me having to purchase an e-sim as emergency. Please contact me to sort this out.

roaming

iD Mobile Employee

Hi @dnnsmobile

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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dnnsmobileAuthor

New Contributor

Hi @Hosai W,

Thanks for reaching out. I’ve replied to you privately.

Kindest,

Dennis

iD Mobile Employee

Hi @dnnsmobile

Thank you for the update.

Kindly note that once of our agents will look into your query and assist you there.

Thank you,

Zandile

The iD Mobile Team

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