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New Contributor
July 23, 2026
Question

No internet abroad, data issues

  • July 23, 2026
  • 3 replies
  • 41 views

My internet stopped working when I landed in Germany and this hasn’t happened before whilst travelling. I’ve tried all advice and unfortunately with no success resulting in me having to purchase an e-sim as emergency. Please contact me to sort this out.

3 replies

Hosai W
iD Mobile Employee
iD Mobile Employee
July 24, 2026

Hi ​@dnnsmobile 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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New Contributor
July 31, 2026

Hi ​@Hosai W,

Thanks for reaching out. I’ve replied to you privately.

Kindest,

Dennis

iD Mobile Employee
August 3, 2026

Hi ​@dnnsmobile 

 

Thank you for the update. 

 

Kindly note that once of our agents will look into your query and assist you there.

 

Thank you,

 

Zandile 

The iD Mobile Team

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