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Question

No internet abroad, data issues

  • July 23, 2026
  • 2 replies
  • 12 views

My internet stopped working when I landed in Germany and this hasn’t happened before whilst travelling. I’ve tried all advice and unfortunately with no success resulting in me having to purchase an e-sim as emergency. Please contact me to sort this out.

2 replies

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 24, 2026

Hi ​@dnnsmobile 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai


  • Author
  • New Contributor
  • July 31, 2026

Hi ​@Hosai W,

Thanks for reaching out. I’ve replied to you privately.

Kindest,

Dennis