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New Contributor
August 8, 2026
Question

no internet connection on holiday in Tenerife.

  • August 8, 2026
  • 3 replies
  • 25 views

Cannot get an internet connection while holiday unless I tap into hotel WiFi. What's the solution?

    3 replies

    iD Mobile Employee
    August 9, 2026

    Hi ​@Brenb.

     

    Thank you for your post.  I’m sorry you’re unable to get an internet connection while you’re on holiday unless you use hotel Wi‑Fi.

    To help us look into this, could you please let us know which country you’re in and try the following basic troubleshooting steps?

     

    • Turn Airplane Mode on for around 30 seconds, then turn it off again.
    • Restart your device.
    • In Settings, make sure Data Roaming is turned ON for your iD SIM/eSIM.
    • In Mobile Network/Cellular settings, turn off “Automatic” network selection and manually select a local network (for example, Orange, Free Mobile, Bouygues Telecom, or SFR in France).
    • If possible, remove your SIM, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    BrenbAuthor
    New Contributor
    August 11, 2026

    I'm holiday in Tenerife. Have followed all of the instructions above. I still have no internet connection. Only way to connect is still through hotel WiFi.

    iD Mobile Employee
    August 13, 2026

    Hi ​@Brenb.

     

    Thank you for the update.

     

     I am sorry to learn you still not able to get a connection.

     

    Can you please tell me what the make and model of your device is?

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.