Hey there ​@m4sta, we’re very sorry to hear that. Can you confirm the full postcode(s) and also what phone you have please?

Thanks,

Tyler

Phone I'm using is Samsung s25+ 

Postcode checker show no issues in the affected areas but here you go... East Didsbury full 4g and 5g but Internet doesn't work, not even WhatsApp - M19 1RJ, Deansgate Castlefield - M3 4LG (this one works occasionally but is very very slow), Manchester Picc Gardens - M1 1AF (no Internet despite full signal but this one has been bad even when I was with Three so no change here). 

Hey there ​@m4sta, for M19 1RJ and M3 4LG, we're working on the network in this area at the moment. We're sorry for any disruption this may be causing. We hope to be finished working on these improvements as soon as possible.

We'll add any further updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

However, for M1 1AF, I see no issues here. Are you connected to 4G here, as 5G signal would be weak here?

Thanks,

Tyler

I was out in Manchester City Centre all day today. The minute I arrived in Manchester, I had zero signal. I had to use the whole day hotspotting off my friend. I wouldn’t have been able to access banking apps, buy my train ticket, or make any calls if she wasn’t there. I used to be with ID, switched to Vodafone and have recently switched back to ID because of the deal I got. But this kind of service is unacceptable. I am now looking into terminating my contracting early and switching. 
 

For anyone working, travelling or living in Manchester, do not join ID mobile. 

Hi ​@V.V,

Thanks for getting back to us, and I’m really sorry to hear about the experience you had in Manchester. I completely understand how frustrating and inconvenient that must have been, especially when you rely on your phone for things like banking, tickets, and calls.

I’m sorry that the service hasn’t met your expectations in those areas. We can see there are some network works and congestion issues in certain parts of Manchester, which may affect data performance even when signal appears strong. In some busy city locations, this can cause slower or inconsistent data service.

That said, we completely understand why you’re disappointed and considering your options.

You can reach our Live Chat team here:  https://www.idmobile.co.uk/live-chat

Lamiya