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Snow26
New Contributor
May 31, 2026 1:22 PM UTC
Question

no internet in smethwick

5g connection showing full bars but no internet 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jun 2, 2026 12:45 PM UTC

    Hi ​@Snow26,

     

    We're sorry to hear you're having trouble with your internet connection.

     

    The first thing we'd recommend is checking for any known network issues in your area using the iD Mobile Coverage Checker: https://www.idmobile.co.uk/help-and-advice/coverage-and-network-checker  

     

    You can also try the following troubleshooting steps:

    • Restart your phone
    • Turn Airplane Mode on for 30 seconds, then back off
    • Make sure Mobile Data is switched on
    • Check that Data Roaming is enabled if you're abroad
    • Ensure your phone software is up to date
    • Set Network Selection to Automatic
    • Reset your network settings
    • Remove and reinsert the SIM card if applicable

     
    If you're still unable to connect after trying the above and there are no reported issues in your area, please contact our Live Chat team for further assistance.

     

    We hope you're back online soon.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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