Hi ​@Snow26,

We're sorry to hear you're having trouble with your internet connection.

The first thing we'd recommend is checking for any known network issues in your area using the iD Mobile Coverage Checker: https://www.idmobile.co.uk/help-and-advice/coverage-and-network-checker  

You can also try the following troubleshooting steps:

• Restart your phone
• Turn Airplane Mode on for 30 seconds, then back off
• Make sure Mobile Data is switched on
• Check that Data Roaming is enabled if you're abroad
• Ensure your phone software is up to date
• Set Network Selection to Automatic
• Reset your network settings
• Remove and reinsert the SIM card if applicable

 
If you're still unable to connect after trying the above and there are no reported issues in your area, please contact our Live Chat team for further assistance.

We hope you're back online soon.

Regards,

Gemma M

The iD Mobile Social Media Team