no internet - phone calls fine

Hi ​@Jessica9989,

I'm sorry to hear you're having issues with your mobile data.

As calls and texts are still working, please try the following troubleshooting steps:

1. Check that Mobile Data is switched on.
2. Turn Airplane Mode on for 30 seconds, then turn it off.
3. Restart your phone.
4. Check that you still have data available on your plan.
5. Ensure Data Limit or Data Saver settings haven't been enabled on the device.
6. Make sure Network Selection is set to Automatic.
7. Reset your network settings.
8. If you're using a physical SIM, remove it and reinsert it.
9. Check the coverage in your area using our coverage checker: https://www.idmobile.co.uk/help-and-support/coverage-checker
10. If possible, try your SIM in another handset to see whether the issue follows the SIM or stays with the phone.

If you're still unable to use mobile data after trying the above, please let us know:

• The make and model of your phone
• Whether you're seeing 4G/5G next to the signal bars
• If you're receiving any error messages

For your security, please don't post any personal or account information such as your mobile number, account number, email address, or payment details, as this is a public forum.

Regards,

Gemma M
The iD Mobile Social Media Team