No mobile data 4g or 5g, and barely any signal for calls

Forum|Forum|10 months ago
October 18, 2025
3 replies
135 views

I've got no 4g or 5g since yesterday, no Internet at all

Calls seem to come through ok but cant use any data, noting loads and signal doesn't show 4g or 5g or anything.

Restarted phone multiple times

Changed network settings to id mobile still no luck

Checked network coverage and service status both on id mobile and three and apparently there's no issues but clearly there must be some as data is fully down

Can someone advise what's going on?

WelshPaul

Platinum  Contributor

If a car drove into your local mast and took it offline, the status checker wouldn’t immediately show this issue, as it can take some time for such problems to appear. I would expect any issues to appear within 48 hours. Perhaps try again after that time has passed, and in the meantime, use WiFi calling.

While you wait, you could try a couple of things:

- Perform a network reset.

- Try your SIM card in a different device.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

E

Edytka00Author

New Contributor

Problem is this is not in just one location, I was out of town yesterday and I had no data the whole time, restarted my phone multiple times to see if that was the issue. My partner is also with id mobile and his data is working just fine.

Hosai W

iD Mobile Employee

Hi @Edytka00

I do apologize for the inconvenience caused to you with regards to the services not working.
I do see that you have done many trouble shooting as well on your end please do try the network reset as well as the sim in another handset as advised above.

We might need to access the account to investigate this further.

If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community (private message), or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

Regards,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.