I've got no 4g or 5g since yesterday, no Internet at all
Calls seem to come through ok but cant use any data, noting loads and signal doesn't show 4g or 5g or anything.
Restarted phone multiple times
Changed network settings to id mobile still no luck
Checked network coverage and service status both on id mobile and three and apparently there's no issues but clearly there must be some as data is fully down
Can someone advise what's going on?
+26If a car drove into your local mast and took it offline, the status checker wouldn’t immediately show this issue, as it can take some time for such problems to appear. I would expect any issues to appear within 48 hours. Perhaps try again after that time has passed, and in the meantime, use WiFi calling.
While you wait, you could try a couple of things:
- Perform a network reset.
- Try your SIM card in a different device.
Problem is this is not in just one location, I was out of town yesterday and I had no data the whole time, restarted my phone multiple times to see if that was the issue. My partner is also with id mobile and his data is working just fine.
Hi
I do apologize for the inconvenience caused to you with regards to the services not working.
I do see that you have done many trouble shooting as well on your end please do try the network reset as well as the sim in another handset as advised above.
We might need to access the account to investigate this further.
If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community (private message), or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.
Regards,
Hosai
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