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no mobile data

M
New
 Contributor
  • MaeP
  • New
 Contributor
  • 2 replies

I've had no mobile data for nearly a week 

Any ideas why? Tried all of the normal suggestions of what to do to resolve it. No luck 😤 

Best answer by Kash

Hi @MaeP,

Welcome to the Community!

Sorry to hear about the coverage issues you are experiencing.

If the issue is everywhere you go we would advise trying the SIM in a different handset or a new SIM.

Please let us know if you require further assistance.

 

Kash

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5 replies

K
Active Contributor
  • Kev-S7
  • Active Contributor
  • 7 replies
  • March 9, 2024

Hi @MaeP,

It seems there's a bit of this going on at the moment 🙁

You could look at this post for a few pointers, if you've not tried them already.

Kev

M
New
 Contributor
  • MaeP
  • Author
  • New
 Contributor
  • 2 replies
  • March 9, 2024

Thanks Kev. I'll try the free phone number.

Its telling me there's no issues in my post code area at home.

I'm currently in Greece and still without mobile data which is a pain 

 

K
Active Contributor
  • Kev-S7
  • Active Contributor
  • 7 replies
  • March 9, 2024

Have you turned on roaming on your phone, and on your iD mobile account online?

M
New
 Contributor
  • MaeP
  • Author
  • New
 Contributor
  • 2 replies
  • March 10, 2024

Yes checked that. Also tried turning off then on again. Still no resolution.

I'm in the process of changing provider. Fed up with the situation

Thanks for your assistance 

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8064 replies
  • Answer
  • March 12, 2024

Hi @MaeP,

Welcome to the Community!

Sorry to hear about the coverage issues you are experiencing.

If the issue is everywhere you go we would advise trying the SIM in a different handset or a new SIM.

Please let us know if you require further assistance.

 

Kash

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