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network data issues in PO40 area

Matt_p
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  • Matt_p
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No internet in PO40 area freshwater, isle of wight since 29th Feb 2024…. How long before a fix???

Best answer by andewhite

Matt_p wrote:

Thanks Kev I will give them a ring, yes I've seen maintenance in the area but no idea how long for .. cheers for the reply 👍

Three UK might be working on their 3G network switch-off in your area, @Matt_p. If they are, then the cell towers and backhaul network might be pinch-points while works are in-progress.

Not sure it’s possible to get a factual report on the network status in your area, via iD Mobile.

 

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4 replies

K
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  • Kev-S7
  • Active Contributor
  • 7 replies
  • March 4, 2024

Hi @Matt_p 

I feel your pain. I was in the same position this time last month for a week. Have you tried contacting iD mobile directly? I rang them on 0800 049 2402 to raise a complaint. Not sure if it helped speed up the resolution, but I did, eventually, get some money back.

Also, have you looked on 3's Network status checker, since iD use their network?

Hope things are back to normal for you soon.

Kev.

Matt_p
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  • Matt_p
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  • 2 replies
  • March 4, 2024

Thanks Kev I will give them a ring, yes I've seen maintenance in the area but no idea how long for .. cheers for the reply 👍

andewhite
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  • andewhite
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  • March 5, 2024
Matt_p wrote:

Thanks Kev I will give them a ring, yes I've seen maintenance in the area but no idea how long for .. cheers for the reply 👍

Three UK might be working on their 3G network switch-off in your area, @Matt_p. If they are, then the cell towers and backhaul network might be pinch-points while works are in-progress.

Not sure it’s possible to get a factual report on the network status in your area, via iD Mobile.

 

Forum member (non-iD).
Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8256 replies
  • March 6, 2024

Hi @Matt_p,

Welcome to the Community!

We can’t provide any information on issues in the area without the full postcode.

However if you have raised a complaint the team will investigate it and get back to you.

If you would like us to check it out, please let us know.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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