no mobile data following phone upgrade

Forum|Forum|10 months ago
October 24, 2025
5 replies
379 views

My mum has had no mobile data since upgrading her phone. She can only access the internet on wifi. There is data in her contract. She can make calls but not access any internet/email etc content. What is the issue? Please help thanks.

Best answer by WelshPaul

I would suggest that your mum performs a network reset on her iPhone 13. Open the Settings app, tap General, scroll down to and select Transfer or Reset iPhone, then tap Reset, and finally choose Reset Network Settings.

WelshPaul

Platinum  Contributor

Hi @lucylow, What handset does your mum have?

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

L

lucylowAuthor

New Contributor

Hi an iPhone 13. I checked and mobile data is on and enabled for all her apps but still not working.

M

Marquerita T

iD Mobile Employee

Hi @lucylow Can your mom please try the following network reset steps;

"Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified."

Once completed and your mom is still not able to use her mobile data, please send us a direct message via the following link: https://community.idmobile.co.uk/inbox/overview and we’d take it from there.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

L

lucylowAuthor

New Contributor

Ok happy to try that, she hasn’t changed her phone number though.

WelshPaulAnswer

Platinum  Contributor

I would suggest that your mum performs a network reset on her iPhone 13. Open the Settings app, tap General, scroll down to and select Transfer or Reset iPhone, then tap Reset, and finally choose Reset Network Settings.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.