no mobile data in Spain

2 replies
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I have no mobile data in Spain. If I needed to contact someone I couldn’t, if someone wants to call me they can’t. My partners EE mobile provider on a Samsung phone has been working perfectly well. I’ve tried everything/ altering the service etc nothing works.

Anneline MAnswer

iD Mobile Employee

Hi @Wasteofspace,

Thank you for reaching out and sharing your experience — I’m sorry to hear about the difficulties you’ve had while roaming in Spain.

To help get you connected:

Please make sure roaming is enabled both on your iD Mobile account and on your handset itself.
Our roaming partners in Spain are Yoigo and Movistar.
If your handset doesn’t automatically connect to one of these networks, try manually selecting them in your phone’s network settings.

Thanks,

Anneline

Anneline MAnswer

iD Mobile Employee

Hi @Wasteofspace,

Thank you for reaching out and sharing your experience — I’m sorry to hear about the difficulties you’ve had while roaming in Spain.

To help get you connected:

Please make sure roaming is enabled both on your iD Mobile account and on your handset itself.
Our roaming partners in Spain are Yoigo and Movistar.
If your handset doesn’t automatically connect to one of these networks, try manually selecting them in your phone’s network settings.

Thanks,

Anneline

W

WasteofspaceAuthor

New Contributor

Great, thanks I switched on to roaming on the app and it all worked ok.

Many thanks

Zena