Question

no mobile signal inside/out

Forum|Forum|1 month ago
June 14, 2026
1 reply
17 views

Rosman
Community Member

I have no mobile signal inside my house and in many areas across Birmingham. My contract with iD Mobile is ending in 3 days, but I understand I may still be charged for another month.

I want to leave the network today, as I am not receiving a reliable service. I do not understand why I should be required to pay for an additional month when there is no signal or usable service.

Please explain how I can properly end my contract immediately so that my SIM is cancelled and I am not billed for another month

+15

Gemma M
iD Mobile Employee
Forum|Forum|1 month ago
June 15, 2026

Hi @Rosman,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage-and-networks/network-coverage-checker

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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