Skip to main content
New Contributor
August 27, 2025

No network

  • August 27, 2025
  • 12 replies
  • 91 views

No signal, no Network all day today 

Please advise 

    12 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 1, 2025

    Hey there ​@DJKennyt, what’s the full postcode please?

     

    Are you still having issues now?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 18, 2026

    We have this issue today. No signal today, saying "not registered to network".

    Post code RG23 (Basingstoke).

    Thank you.

    iD Mobile Employee
    August 20, 2026

    Hi ​@YoYoYo.

     

    Thanks for your post. I’m sorry to hear you’re seeing “not registered to network” with no signal today.

     

    To help us investigate, could you please share your full postcode? Also, could you confirm whether your SIM has been activated on your account?

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 21, 2026

    Hi,

    I have had this number since 2006. I think it's the same SIM even. Or maybe it was changed once to fit a new smaller SIM gap.

    My full postcode is RG237HB.

    I have tried the Airplane mode trick and the restart trick. 

    Others with ID Mobile in my area have signal. 

    Thank you. 

    Geluk
    Silver Contributor
    Silver Contributor
    August 21, 2026

    Pop into local CURRYS to get free replacement SIM.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    August 23, 2026

    Hi ​@YoYoYo.

     

    Thanks for the detailed info and for trying the usual troubleshooting steps.

     

    I’ve checked coverage for your postcode (RG23 7HB), and our network map shows there’s currently an unplanned outage in your area.

     

    An unplanned outage is an unexpected network issue that can occur at any time due to unforeseen system failures. These can be caused by a range of factors, including hardware or software malfunctions, operator errors, or even cyberattacks. By their nature, we’re unable to predict or inform customers in advance of these outages.

     

    Our engineers are working to resolve this as quickly as possible. In the meantime, to help restore your connectivity, please try the following:

     

    • Restart your device to refresh your connection to the network.
    • Turn Airplane Mode on for around 30 seconds, then turn it off again.
    • Check that your mobile data is switched on (if you’re experiencing data issues).
    • Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
    • Check that your device software is fully up to date.
    • Reset your network settings to refresh your device’s connection to the network.

       

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 23, 2026

    I did all of that. Other users don't have this issue. I can phone now. If it persists, shall I come here or to customer services?

    iD Mobile Employee
    August 25, 2026

    Hi ​@YoYoYo.

     

    Thank you for the update.  

     

    In this case, please reach out to our live chat team directly, they’ll be able to access your account in real time and investigate further.

     

    You can start a live chat with us here: https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 25, 2026

    Thank you. 

    It's fine now, but I'll use the chat if I need to.

    Tashnieka D
    iD Mobile Employee
    iD Mobile Employee
    August 30, 2026

    You’re very welcome.

    We’re pleased to hear that everything is now working. If you need any further help, please contact us through Live Chat and we’ll be happy to assist.

     

    Kind regards,

    Tashnieka
    The iD Mobile Team

    New Contributor
    September 2, 2026

    I did the switch yesterday and can’t call out tried switching it on and off hasn’t worked. turned off old sim. I’ve got an iPhone help