no network

Hi ​@Erin300780.

Thank you for your post. I am sorry to hear you and your daughter have suddenly lost signal at home.  I can understand how disruptive that must be, especially if you’re not receiving calls or texts.

Please use the following link to check the coverage in your area: https://www.idmobile.co.uk/help-and-advice/coverage.

In the meantime, we’d also recommend trying the following troubleshooting steps:

Remove and reinsert your SIM card
Try your SIM card in another phone (if possible)

This will help determine whether the issue is related to the handset or the SIM card itself.

If the issue continues after trying these steps, please let us know and we’ll be happy to investigate further for you.

Thanks,

Marquerita

The iD Mobile Team

Thank you for your reply.

As thus us an issue in both my daughters and my phone. Its not the device. I have removed my sim card and its sill the same. The signal was never great, but has worsened in the past week or so. I do occasionally work from home abd will need my phone to work as it did nit so long ago.

Kind regards 

Erin Taverner 

Hi ​@Erin300780.

Thanks for the update, and I’m sorry to hear this is affecting both your and your daughter’s phones, especially as you rely on your service for work.

To properly investigate what’s happening in your area and check your account/service in more detail, we’ll need to look into this further for you directly.

Please contact us via Live Chat so we can take a closer look and help resolve this: https://www.idmobile.co.uk/live-chat.

Once we have your details, we’ll be able to investigate the coverage and service in your location and advise you on the next steps.

Thanks,

Marquerita

The iD Mobile Team