Hi ​@Skyduster 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Well, I see today that the three network status page finally states their “working on fixing an issue in this area”.  For the last four days their status page said their was no problems. Go figure ……...

Hi ​@Skyduster.

Thanks for your post. I’m sorry to hear about the ongoing frustration with the service in your area.

If you’re still experiencing issues, please use the following link to check the coverage in your area: https://www.idmobile.co.uk/help-and-advice/coverage.

I would also recommend trying a few quick troubleshooting steps:

Remove and reinsert your SIM card
Restart your device
If possible, test your SIM in another handset

These steps can help determine whether the issue is related to the network, SIM card, or your device itself.

If the issue continues after this, please don’t hesitate to contact us via live chat so we can take a closer look and assist further: https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

@Marquerita was that  a pre-formatted reply from you?  I already posted that three have now said their “working on fixing an issue in this area”. So obviously its a confirmed network problem in the GU3 area.

“Sigh”

 I'm using s25 ultra. For those still having problems after a week and a half of no signal i discovered my SIM card was turned off. I did not do that, turned it back on now working fine. 

Hi ​@Skyduster,

I am truly sorry for the above, and thanks for letting us know that Three are working on this. We surely hope that it gets resolved soon.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi ​@sandancer1,

Thanks for letting us know, we’re glad to hear that the issue has been resolved.

If there is anything else that we can assist you with, please do not hesitate to get back in touch. 

Regards,

Gemma M

The iD Mobile Social Media Team