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Community Member
August 13, 2026

no network

  • August 13, 2026
  • 1 reply
  • 5 views

No signal

    1 reply

    iD Mobile Employee
    August 15, 2026

    Hi ​@Jaay25 

     

    Thank you fpr getting in touch with us, and I am so sorry that you are experiencing signal issues. 

     

    In the meantime, you can check the coverage in your area using the link below:

    https://www.idmobile.co.uk/help-and-advice/coverage

     

    You may also find it helpful to try the following steps:

     

    Reinsert your SIM card

    Try your SIM in another phone

    This will help determine whether the issue is related to your handset or the SIM card.

     

    For iPhone (iOS) – Reset Network Settings:

    Go to Settings → General.

    Tap Transfer or Reset iPhone → Reset → Reset Network Settings.

    Confirm the reset when prompted.

    Once complete, return to the home screen and restart your iPhone.

     

    For Samsung – Reset Network Settings:

    From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.

    Turn Select Automatically on or off.

    Alternatively:

    Go to Settings → General Management → Reset → Reset Network Settings.

    Confirm by tapping Reset Settings.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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