Community Member

no network

6 replies
30 views

My network at home on an iPhone 16e has always been terrible 1 bar or nothing and I have to toggle on/off aeroplane mode to get it back. It’s terrible and now my data is barely working!

Gemma M

iD Mobile Employee

Hi @Geski,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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E

Emeff

New Contributor

Mines terrible too, constantly switching between 4/5g. Seems id mobile is last priority on whatever mast our phones use while at home

Gemma M

iD Mobile Employee

Hi @Emeff,

Have you checked the coverage checker to see what coverage is like in your area?

You can check it here: https://www.idmobile.co.uk/help-and-support/coverage-checker

If the coverage is showing as good, please let us know and we can suggest some further troubleshooting steps.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

E

Emeff

New Contributor

Yes, 5g outside only, but even 4g is terrible even though it says full coverage

B

blueberry77

Active Contributor

I completely agree with this customer. I’ve experienced the same poor signal with iD Mobile. Wherever I go, including Birmingham city centre where I’d expect strong coverage, people tell me my voice cuts out, and calls sometimes drop entirely. I never had these problems with Three. Although iD Mobile is cheaper than other providers, I wouldn’t recommend it given the unreliable signal. I’d rather have paid an extra £5 a month for a more reliable provider, such as Three or Vodafone.

iD Mobile’s customer service gave me the same unhelpful response seen in this thread: repeated troubleshooting without acknowledging the poor signal. They also won’t let me leave my two-year contract without paying the remaining balance. I’ll now take my complaint to the ombudsman to try to leave without paying the full remaining cost, so I can switch to a provider with more reliable coverage.

It’s simple: poor signal and poor service. I don’t believe they should expect me to stay and pay for a service they cannot deliver.

Gemma M

iD Mobile Employee

Hi @blueberry77,

I'm sorry to hear that you've had such a poor experience.

We appreciate that signal issues can be incredibly frustrating, particularly when they affect your ability to make and receive calls reliably. While troubleshooting is often the first step in identifying whether the issue is related to coverage, the device, or the SIM, we understand that this can be frustrating if you've already tried these steps without success.

If you've already raised the issue and it has been escalated, the relevant team will need to complete their investigation and provide their findings. If you're unhappy with the final outcome, you're entitled to follow the complaints process and seek independent review where appropriate.

We're sorry that your experience hasn't met your expectations and appreciate you taking the time to share your feedback.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.