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New Contributor
FLOMcHQ
New Contributor
October 1, 2026
Question

No network connection?

My husband and I have been struggling for connectivity for days if not a week+ whenever we're outside of the house and away from WiFi we get emergency calls only signal. 

The status checker for the past 2 days has said there's an issue in my area, when will this be resolved and will we be compensated for lack of service?

 

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 2, 2026

    Hi ​@FLOMcHQ,

     

    I’m sorry to hear that you and your husband have been experiencing connectivity issues for so long.

     

    We’ve checked the coverage for the postcode shown in your screenshot, and the issue that was previously reported is now showing as resolved.

     

    Are you both still experiencing Emergency Calls Only or having trouble connecting to the network now?

     

    If you’re still having issues, please let us know and we can advise you on the next steps.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    FLOMcHQAuthor
    New Contributor
    October 4, 2026

    Hi Gemma,

    Thanks for getting back to me, it looks like it's been resolved now - we were starting to get a bit grumpy! 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 5, 2026

    Hi ​@FLOMcHQ,

     

    That’s great to hear. We’re glad everything appears to be resolved now.

     

    Thank you for letting us know, and if you experience any further issues, please don’t hesitate to get back in touch.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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