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No network connectivity, samsung s24+

  • May 8, 2026
  • 3 replies
  • 16 views
T
New Contributor

I have been abroad for 4 weeks and since returning I have had no network connectivity; only when I'm connected to wi-fi. I have tried restarting my phone multiple times but it's still not working

Best answer by Michael Z

Hi ​@Tomc99 

 

Thank you for letting me know it has resolved the issue. If you need any further assistance don't hesitate to reach out to us.

 

-Michael Z

    3 replies

    M
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Michael Z
    • iD Mobile Employee
    • May 9, 2026

    Hi ​@Tomc99 

     

    I’m sorry to hear that.

    Could you please test the SIM card in another phone to check whether you’re able to get signal there? Also, please try the troubleshooting steps below.

     

    Can you try and manually connect to iD mobile network via the steps.
     
    Swipe down on the main screen to reveal the notifications panel
    Tap the settings icon
    Tap Connections
    Tap Mobile networks
    Tap the switch button to turn Select automatically off
    Select iD mobile
    Wait few minutes and try test services again.

     

    Mobile network reset.

     

    1. Slide your finger downwards starting from the top right side of the screen.
    2. Press the settings icon.
    3. Press General management.
    4. Press Reset.
    5. Press Reset mobile network settings.
    6. Press Reset settings.
    7. Press Reset.
    8. Press Reset Wi-Fi and Bluetooth settings.
    9. Press Reset settings.
    10. Press the Home key to return to the home screen.
    11. Restart phone

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      T
      New Contributor
      • Tomc99
      • Author
      • New Contributor
      • May 9, 2026

      Tried the network reset. All seems to be working now. Thanks!

      M
      iD Mobile Employee
      Forum|alt.badge.img+6
      • Michael Z
      • iD Mobile Employee
      • Answer
      • May 9, 2026

      Hi ​@Tomc99 

       

      Thank you for letting me know it has resolved the issue. If you need any further assistance don't hesitate to reach out to us.

       

      -Michael Z

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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