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Question

no network coverage

  • May 7, 2026
  • 1 reply
  • 16 views
R
Community Member

Both my wife and I have no mobile network coverage with yourselves in the HD8 area. So we are unable to use Internet on the go or ring. No service available. 

Can this be looked into as a matter of urgency as this isn't the first time.

Thank you 

      1 reply

      Gemma M
      iD Mobile Employee
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      • Gemma M
      • iD Mobile Employee
      • May 7, 2026

      Hi ​@Ric1374,

       

      Thank you for bringing this to our attention. We understand how frustrating this issue is, and we appreciate your patience while we investigate it.

       

      At the moment, we’re aware of the problem and our teams are actively working to resolve it as quickly as possible. However, we’re not yet able to confirm how long the resolution will take or whether the issue is affecting all networks or only iD Mobile customers.

       

      Please be assured that this is being treated as a priority, and we’ll provide further updates as soon as more information becomes available. Thank you again for your understanding and continued patience.

       

      For more information and regular updates, please check out our Service Status page:

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

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