Hi ​@Newhaven 

Thank you for getting in touch with us, and   I am so sorry to hear that you’ve had no network or ability to make or receive calls for the past 48 hours. I understand how frustrating and unacceptable this must be.

Please note that I am unable to check coverage on the area using post code LN10 as this is invalid post code. 

You can also check the coverage in your area using the following link:
https://www.idmobile.co.uk/help-and-advice/coverage

To help resolve this, please try the following steps:

Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.

Additionally, you may want to try the following steps:
Reinsert your SIM or try it in another phone. This will help determine whether the issue is with the handset or the SIM card.

Thank you,

Zandile M

The iD Mobile Team 

Thank you for the initial response. Note I have completed a reset, the issue persists. The problem also is evident on my Wife’s phone. This is not a hardware issue, the sim is an eSIM so inserting into another phone is redundant. The post code is not invalid, the town is Woodhall Spa Lincolnshire. 

Any update on this 

Hi ​@Newhaven, 

We’re sorry to hear that you’re still experiencing an issue with the coverage even after trying the suggested steps. 

Kindly please confirm if you have checked the coverage in the area Woodhall Spa Lincolnshire using the following link: https://www.idmobile.co.uk/help-and-advice/coverage

-Anneline