no networy despite 4 bars of signal

3 replies
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Hi. I show has having 4 bars of signal strength but I still have no network connection. This occurs in at least one particular area but not everywhere. I have tried the usual steps including resetting network settings. On iPhone 16 Pro Max in TS9 postcode area. Please help

Lamiya C

iD Mobile Employee

Hi @itsmeithink,

I’m really sorry to hear you’re experiencing this. I understand how frustrating it is when your phone shows good signal but you still can’t get a working connection, especially in a specific area.

Thanks for already trying the basic troubleshooting, that really helps.

Please try a few additional steps:
Turn Airplane Mode on for 30 seconds, then off again
Restart your iPhone
Go to Settings > Mobile Service > Network Selection and try switching automatic off, then back on
Ensure your iOS is fully updated
If possible, test the SIM in another location or device

As this is happening in a specific postcode area (TS9), it may be linked to local network performance or mast issues affecting service despite showing signal bars.

Lamiya

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I

iangnu1970

New Contributor

Same issue … but in Chester.

Tried all the suggestions and still no internet with full bars on 4G.

Thinking of switching carriers as even my friend on Vodafone has internet connection and less signal !

Gemma M

iD Mobile Employee

Hi @iangnu1970,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.