I just purchased a second ID unlimited sim only plan. The first one is in my 18dB LTE antenna working fine..

I bought a new one one for my dual sim phone as a second sim, just to use the internet. 

I barely have any signal on it ever, data at best is H or H+ but when i try to use it it just disappears. It’s been tested in 6 different devices, in the whole Pembrokeshire area, Bath area and in between these locations along the M4 weekly twice, at each locations for several days (as i work away). 

I have been using a SMARTY unlimited data sim previously in my phone and it was fine 4g almost everywhere. But since the Vodafone Three merge the signal just went down to one bar, no internet. Hence the switch to ID mobile. I knew that SMARTY and ID are virtual providers and they ride on Three’s infrastructure but i thought maybe ID is more competent.

It is sad because i was hoping to get even better service with the merge. My other sim in the phone is from LEBARA and the service has improved from their side. 

I tried to get to the bottom of it with both Smarty and ID mobile through the painful live chat. Smarty technician was unable to resolve the issue and refused to comment on the assumed issues at their end. With ID mobile: the average waiting time is every day 7-12 mins but i never managed to talk to anyone, even right now i am waiting for the agent to enter the conversation for more than an hour by now.

Honestly i don’t know what to expect.  I am not even trying to waste time on resolving it anymore just wanting to terminate the plan. Will move to LEBARA probably with both of my ID subscriptions.

I just had to write out my frustration and maybe warn others who are savvy enough to check the nature of the bad reviews before buying a service.

I was going to ask if anyone is experiencing the same but i already see the other threads popping up with the same issue. So my question is just: Dear ID mobile, have you been left out from the benefits of the big merge? 

Kind regards,

Norbert