Community Member

No phone connectivity

Forum|Forum|2 months ago
June 21, 2026
1 reply
10 views

Biggest mistake I’ve ever made in switching to iD mobile. Worst ever phone coverage, can’t make a call from my home, when I eventually manage to get through to anyone, they can’t hear me. It’s abysmal, as is their total lack of customer service, non existent.

Curry’s should intervene and sort this lot out, it’s garbage.

Gemma M

iD Mobile Employee

Hi @Evereddy,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage-and-networks/network-coverage-checker

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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