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No phone signal since update

  • December 4, 2025
  • 4 replies
  • 35 views
T
New Contributor

Samsung galaxy s22 

Android 16

One UI 8.0

Physical sim 

My phone updated overnight. I haven't had a network signal since then. Tried Chat, clicked on the link given. I've followed the instructions given, restarted the phone several times, done the APN thing, toggled flight mode.  Nothing has worked! 

    4 replies

    Z
    iD Mobile Employee
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    • Zubeida H
    • iD Mobile Employee
    • December 4, 2025

    Hi ​@tanyayoung 

     

    Have you tried doing a network reset? 

     

    1. Open the Settings app
    1. Scroll down and tap General management
    1. Tap Reset
    1. Select Reset network settings
    1. Tap Reset settings
    1. Enter your PIN/password if prompted
    1.  Confirm by tapping Reset

     

    Thank you.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • December 4, 2025

    ​@tanyayoung  Sorry but could be a coincidence you've updated your phone and there could also be a problem with the network in your area.

    IDMobile has no control over device OS updates. 

    Check this link when your able too. 

    Please enter the full post code in the network status checker. 

     

    https://www.idmobile.co.uk/help-and-advice/coverage

     

     

    Joe

    Android OS 15 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    T
    New Contributor
    • tanyayoung
    • Author
    • New Contributor
    • December 4, 2025

    Zubeida H, thank you very much for your suggestion. It worked and I can use my phone again. 

    G
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • December 4, 2025

    Hi ​@tanyayoung 

     

    We’re glad to hear that your issue is resolved. If you have any further issues, please do not hesitate to get back in touch. We’re happy to help. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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