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Question

No phone signal since update

  • December 4, 2025
  • 4 replies
  • 15 views

Samsung galaxy s22 

Android 16

One UI 8.0

Physical sim 

My phone updated overnight. I haven't had a network signal since then. Tried Chat, clicked on the link given. I've followed the instructions given, restarted the phone several times, done the APN thing, toggled flight mode.  Nothing has worked! 

4 replies

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  • iD Mobile Employee
  • December 4, 2025

Hi ​@tanyayoung 

 

Have you tried doing a network reset? 

 

  1. Open the Settings app
  1. Scroll down and tap General management
  1. Tap Reset
  1. Select Reset network settings
  1. Tap Reset settings
  1. Enter your PIN/password if prompted
  1.  Confirm by tapping Reset

 

Thank you.


JoeKing
Silver Contributor
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  • Silver Contributor
  • December 4, 2025

@tanyayoung  Sorry but could be a coincidence you've updated your phone and there could also be a problem with the network in your area.

IDMobile has no control over device OS updates. 

Check this link when your able too. 

Please enter the full post code in the network status checker. 

 

https://www.idmobile.co.uk/help-and-advice/coverage

 

 

Joe


  • Author
  • New Contributor
  • December 4, 2025

Zubeida H, thank you very much for your suggestion. It worked and I can use my phone again. 


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  • iD Mobile Employee
  • December 4, 2025

Hi ​@tanyayoung 

 

We’re glad to hear that your issue is resolved. If you have any further issues, please do not hesitate to get back in touch. We’re happy to help. 

 

Regards,

 

Gemma M

The iD Mobile Social Media Team